Tracking available from collection up to point of departure from the UK
1. Please state an address that someone will be able to receive the parcel between the hours of 9am - 3pm.
2. If you are unable to be there please leave a signed note for the delivery driver, suggesting a suitable place to leave the parcel, i.e with a neighbour etc...
3. Please give a contact telephone number with order as this can be useful for the delivery driver.
4. If a parcel cannot be left, the driver will leave a card with details of when the second delivery attempt will be made and the location of the nearest interlink depot.
5. Other services, including delivery by 9.30am, Noon or Saturday can be obtained at a higher charge.
Please note - non delivery/returns do cost the full delivery charge.
Please note we try our best to ensure stock levels shown are as accurate as possible, occasionally during busy periods there may be slight discrepancies. Although this is rare should you want to confirm the status of any item please feel free to ring us on +44 01386 40022 for an instant update.
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Terms and Conditions
When choosing your shoe size there are a few things to consider, if possible it is always better to relate to what you may have worn that is similar in the past. Shoes are usually marked inside with a size and sometimes a fitting. This will be a useful guide to what you are looking to buy. For example 'Quality English Made Leather Shoes' you have in the past will relate to similar items from Barker, Loake and John White now. And it is well worth checking your similar old shoes first before you order your new pair.
It is worth noting that the half size (where available) is a very small graduation in size, but can make a difference to fit and feel.
Quality footwear are made on a 'Last', this is basically a former upon which the shoe is built up. There are different 'lasts' for different shoes, which is why shoes fit different. Quality footwear usually has the 'last' name or number marked on, so if you have had the same brand in the past, it is a useful guide into choosing your new footwear.
All shoes will vary slightly from brand to brand, and it is impossible to exactly predict that a pair of shoes will fit without trying them. However with a few simple checks the margin for error can be almost eliminated!
CLICK HERE TO SEE SIZE CONVERSION CHART
If you need any help or advice please feel free to ring us 01386 40022.
Large amounts of stock are held at our various sites and shops, however we do from time to time rely on stock from our suppliers. In the event of any undue delay we will contact our customer to explain. Our aim is to correctly dispatch the item as quickly as possible, we honestly do our best!
We do our best to ensure photos and descriptions are a correct representation of the product that the relate to. However it is worth noting that leather is a natural product and as such can vary from shoe to shoe. This is particually evident for any burnished footwear, as this is a hand finishing item. In addition computer monitors will vary how they display a photo, it will also depend on how they are adjusted with the contrast, colour and brightness.
Please click to see our returns policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- phone number
- email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email: firstname.lastname@example.org